Behind the Scenes: Robbie Donaldson

 

We’re all about adhesive innovation here at Gekko; our advanced formulations are designed to help flooring contractors work safer, cleaner and faster.  But all of that would mean nothing without great customer service to back it up – making sure our customers have access to a reliable supply chain and expert support when they need it.

Without our team of customer service personnel, we just couldn’t do what we do – people like Robbie Donaldson, who’s been with Gekko for more than five years now!  We caught up with him to find out what his day-to-day looks like, and why he’s loving life at Gekko…

Hi Robbie!  Tell us a bit about your role at Gekko:

Hello!  I came to Quin in 2016.  My official role is order processor but that also involves helping with customer service and finance. I am usually one of the main points of contact for all our customers, and I’m heavily involved in answering queries, providing advice and ironing out any problems they might be experiencing.

What makes you stick with Gekko?

Five years on, my favourite aspect of working at Quin is still the team.  The Gekko team is full of great people who help to make the work enjoyable.  I really enjoy the customer-facing aspects of my role too – it’s always satisfying to feel like you can help.

And when you’re not talking about market-leading adhesives – how do you relax?

In my spare time I love to go to the gym – it’s basically my second home and I find it’s great for clearing the head.  When I want some proper downtime I’ll watch a movie, I’m a big fan of film.

How can Gekko customers get in touch with you?

I’m always here to answer queries or questions from our existing or potential customers.  Reach out to me by email Robbie.donaldson@quinglobal.com or give me a call on +44 (0) 1738 494919.